Refund & Cancellation Policy

1. Online and office readings

• Reschedule: free, once, with at least 24 hours' notice.
• Cancel 24 hours or more before: full refund, less any payment gateway charge.
• Cancel within 24 hours, or miss the session: no refund. We will try to offer another slot if one is available.
• Late arrival: the session ends at the booked time.
• Completed sessions: a reading is a service delivered in real time, so it cannot be refunded once it has taken place.

2. Thursday OPD (₹504)

OPD fees are non-refundable. If you tell us before your slot that you cannot attend, we will move you to the following Thursday once.

3. If we need to cancel

If Nancy is unable to hold your session, you may choose a new slot or a full refund.

4. Courses

• Withdraw 7 days or more before the batch starts: full refund, less payment gateway charges.
• Withdraw within 7 days of the start: 50% refund, or a free transfer to the next batch.
• After the second class: no refund, but you may transfer once to a later batch.
• Personal Mentorship follows the terms agreed in writing at enrolment.

5. Shop orders

• If an item arrives damaged or you receive the wrong item, tell us on WhatsApp within 48 hours of delivery, with photos and an unboxing video. We will replace it or refund it.
• Natural variation in crystals is not a defect.
• Opened candles, worn bracelets and other used items cannot be returned.
• Digital products (eBooks) are non-refundable once sent.

6. How refunds are paid

Approved refunds go back to the original payment method through Razorpay within 7–10 working days. Your bank may take a few more days to show the credit.

7. Contact

• Email: ramramji@hanumatehealss.com or hanumatehealss@gmail.com
• WhatsApp / phone: +91 87006 96151 (readings and shop), +91 97117 12832 (courses)
• Address: New Delhi, India
• Hours: Monday to Saturday, 10:00–19:00 IST